Not all travel agencies are the same. Here's what to look for when choosing an agency for air tickets — from IATA accreditation to the quality of support.
There are many travel agencies on the market — but when it comes to air tickets, not all of them are the same. Here are a few criteria that will help you recognize a serious air agent.
IATA accreditation
IATA accreditation is an international standard for air agents. It means the agency meets the strict financial and professional criteria of the International Air Transport Association. An IATA agent has direct access to global reservation systems and can issue tickets for most airlines in the world. In Macedonia, the number of IATA-accredited agents is limited.
How long they’ve been on the market
Experience matters in the air travel industry. An agency operating for more than 15 years has established procedures, an experienced team, and knows how to handle complicated situations.
Whether they offer support after booking
The most important question: what happens after you pay? Is the agent available for changes, cancellations, and problems during travel? Do you have a direct contact, or just an email nobody reads? A quality agency offers support before, during, and after the trip.
Price transparency
A serious agency tells you the full price upfront — with all fees and charges included. No hidden costs, no surcharges added at the last step.
What Avionet offers
Avionet meets all of these criteria:
- An IATA-accredited air agent since 2008
- A team with more than 15 years of experience in the air travel industry
- A dedicated agent for every client — from first contact to the return trip
- Transparent prices with no hidden costs
Key points
- IATA accreditation is the key indicator of a serious air travel agency.
- Years of experience on the market guarantee stability and knowledge.
- Quality support after booking matters more than a low price.
- Price transparency is a sign of professionalism and trust.