Passenger services · Avionet
Changing a booked flight is stressful — fare rules, penalties, deadlines. We take that on and tell you clearly what is possible.
Ask for helpThe problem
Every ticket carries its own fare rules — what may be changed, what the change costs, whether it is allowed at all. Those rules differ for every airline and every fare, and the deadlines are strict. Doing it alone, it is easy to pay more than necessary or to miss the window in which the change was still possible.
We check what your fare allows, calculate the fare difference and the penalty, and make the change once you decide.
We explain what you get back when cancelling — and when it is smarter to change rather than cancel. Every ticket is different.
We file and track the refund request with the airline and keep you posted on its status.
From the moment you contact us to the completed change — four steps, no surprises.
Before any change we tell you what it costs — the airline penalty and our service fee, agreed before we do anything. No hidden costs.
Send us your booking details and what you would like to do. We will get back to you as soon as possible.
Call or write to us — we are here during business hours, at our office in Skopje.
