Passenger services · Avionet
Lost or delayed baggage is resolved fastest when it is reported correctly in the first few hours. We guide you through the process and take over the communication with the airline.
Ask for helpThe problem
When your baggage does not appear on the belt, the first steps matter. The report must be filed before you leave the airport, with accurate details. From there follows correspondence with the airline that can take days. We know how that process works and guide you through it — so you do not lose time on the wrong steps.
We tell you exactly what to report at the airport and which details you need so the process does not stall later.
We take over the communication with the airline about the status of your baggage — in your language, on your behalf.
We help with damaged baggage too — what to report, within what deadline, and what you are entitled to.
Before you leave the airport, file an official report at the airport lost baggage desk. Without that report, later claims are far harder.
Describe your situation and we will help you with the next steps. We will get back to you as soon as possible.
Call or write to us — we are here during business hours, at our office in Skopje.
